Customer Success Consultant
Mirakl, a leader in marketplace innovation, is seeking a Customer Success Consultant to join their International Customer Success team. This role involves serving as a strategic and functional point of reference for B2B and B2C clients, ensuring their marketplaces reach full performance potential. The team, led by Philippe, Director of Customer Success, comprises approximately ten consultants based in Barcelona and Paris, collectively managing a global portfolio of over 450 marketplaces.
In this position, you will collaborate closely with clients to develop and execute tailored post-launch action plans, conduct data-driven business reviews, and translate KPI analysis into actionable growth recommendations. Your responsibilities will include defining seller and customer strategies, benchmarking against leading global marketplaces, and leveraging the latest e-commerce trends and Mirakl product features to drive client performance. Additionally, you will work cross-functionally with Mirakl's Business and IT teams to anticipate risks, align on priorities, and ensure clients extract maximum value from the platform.
The ideal candidate will have 2 to 4 years of experience in management consulting, a business role within an e-commerce company or online marketplace (B2B or B2C), or Customer Success in B2B Enterprise SaaS. A proven track record of influencing and guiding senior stakeholders, including C-level executives, in a client-facing environment is essential. A Master's degree in Business, Management, Finance, or a related field is preferred. Strong analytical and data-driven thinking, senior stakeholder management, strategic business advisory, and structured problem-solving skills are crucial. Proficiency in English and French is required, with additional languages such as Spanish, Italian, or Arabic considered a plus.
While specific compensation details are not provided, Mirakl offers a dynamic and collaborative work environment with opportunities for professional growth. Employees are encouraged to work hard together, go above and beyond, and succeed through expertise. The company values diversity and is committed to satisfying and empowering clients.
Joining Mirakl means becoming part of a global team dedicated to empowering businesses in the platform economy. With dual headquarters in Boston and Paris, Mirakl supports a network of over 100,000 third-party marketplace sellers and partners with brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters. The company fosters a culture of continuous learning and innovation, providing employees with the tools and support needed to excel in their roles.