Customer Success Engagement Rep
The Customer Success Engagement Representative at Mitratech plays a pivotal role in driving awareness and facilitating the onboarding process for prospective clients. This position is integral to the Partner & Customer Success and Account Management teams, ensuring a seamless transition for new clients onto the platform. Mitratech, a global leader in legal, risk, compliance, and HR software solutions, serves over 20,000 client companies worldwide, including 30% of the Fortune 500.
In this role, the representative is responsible for proactively reaching out to employer groups to schedule product demonstrations, maintaining a full onboarding demo pipeline. They coordinate with implementation and account teams to ensure accurate setup and provisioning, assist with bulk user and client uploads, and manage partner portal configurations, including custom branding. Additionally, they collaborate with various internal teams to capture product feedback and stay updated on platform changes.
Candidates should possess at least one year of experience in customer service, telemarketing, administrative, or sales environments. Strong interpersonal, verbal, and written communication skills are essential, along with proficiency in Microsoft Office, email, internet, and CRM systems like Salesforce. The ability to manage a high volume of phone communication and effectively prioritize multiple tasks is crucial. An associate's degree or equivalent combination of education and experience is preferred.
While specific compensation details are not disclosed, Mitratech offers a comprehensive benefits package, including health coverage and opportunities for professional growth. The company fosters a diverse and inclusive work culture, emphasizing continuous learning and empowerment. Employees are encouraged to bring their whole selves to work, contributing to an environment that values individual excellence and collaboration.
Joining Mitratech means becoming part of a close-knit, globally dispersed team that thrives in an ecosystem supporting individual excellence. The company blends entrepreneurial spirit with enterprise investment, enabling rapid movement with leading-edge technologies. Mitratech's commitment to diversity, equity, inclusion, and belonging ensures a workplace where all employees can thrive and contribute meaningfully.