Customer Success Lead, US
ABOUT DUST
Work is being rewritten, and the people holding the pen are the ones who actually run it.
With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done.
With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast.
We're serving great customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026.
Dust is backed by Sequoia with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50
SUMMARY
As Head of Customer Success US, you will help companies rethink how work gets done with AI and turn that ambition into lasting business value. You will build and lead the US Customer Success organization that helps customers identify their highest-value opportunities, embed agents into everyday workflows, and demonstrate measurable impact.
You will also help define what Customer Success becomes in a rapidly evolving AI world. You will hire and develop exceptional people, shape our US approach, and pioneer new ways to deliver customer outcomes, using AI to rethink how we engage, enable, and support customers at scale. As capabilities and customer expectations evolve, you will continually challenge and improve the model rather than simply apply an existing SaaS playb...