Customer Success Manager
As a Customer Success Manager at Coalition, Inc., you will play a pivotal role in ensuring our clients achieve maximum value from our products and services. You will be part of a dynamic team dedicated to delivering exceptional support and fostering strong relationships with our broker partners and policyholders. Coalition is a leading provider of cyber insurance and security solutions, committed to actively protecting organizations from digital risks.
In this role, your primary responsibilities will include managing and resolving service requests from brokers and policyholders through various channels such as email, live chat, and telephone. You will provide timely assistance with tasks like issuing quotes, answering coverage questions, and processing endorsements. Additionally, you will collaborate with cross-functional teams to enhance our service offerings and contribute to the continuous improvement of our customer success processes.
The ideal candidate will have a background in the insurance industry, preferably with experience in customer support or account management. Strong communication skills, both written and verbal, are essential, along with the ability to handle high-volume interactions efficiently. Proficiency in using customer relationship management (CRM) systems and a proactive approach to problem-solving are also key qualifications for this position.
Coalition offers a comprehensive benefits package, including health, dental, and vision coverage, as well as equity compensation for all full-time employees. We are committed to the professional growth of our team members, providing opportunities for career development, mentorship, and leadership training. As a remote-first company since 2018, we support flexible work arrangements and foster an inclusive culture through employee resource groups and community events.
Joining Coalition means becoming part of a values-driven organization that prioritizes customer obsession, relentless innovation, and collective growth. We empower our employees to drive change and make a meaningful impact in the rapidly evolving field of cyber risk management. If you are passionate about delivering exceptional customer experiences and eager to grow with a forward-thinking company, we encourage you to apply.