Customer Success Manager
As a Customer Success Manager at DataGrail, you will partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you will drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You will also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations.
Your key responsibilities will include owning the customer journey from onboarding through long-term success and retention. You will lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones. Additionally, you will drive platform adoption and customer value by helping organizations operationalize privacy best practices, build trusted relationships with customer stakeholders, and proactively monitor customer health to identify and mitigate risks early.
The ideal candidate will have experience in customer success, onboarding, implementation management, or customer-facing SaaS roles. A strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA is essential. Experience working with privacy platforms or related technologies, including tools like DataGrail, is highly desirable. Strong project management and problem-solving skills, the ability to build trusted relationships with both technical and business stakeholders, and clear communication skills are also important.
DataGrail offers a competitive compensation package, including equity, health, dental, and vision insurance plans, a remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work-from-home stipend. Benefits are subject to change.
At DataGrail, we believe in a world where people can be in control of their privacy and identity. We provide a privacy platform that empowers people to have more control over their privacy and identity, eliminating complicated, manual, and time-consuming processes associated with emerging privacy laws. Our core values include winning as a team, empathy always, loving our customers, iterating and evolving, seeking new perspectives, and leading with why.