Customer Success Manager

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

If you’re driven by delivering exceptional outcomes for customers and take pride in helping them succeed, you may be a great fit for this role. Entrata’s Customer Success team is seeking a Customer Success Manager based in one of our approved states.
In this role, you will be responsible for ensuring customers realize maximum value from the Entrata platform. You will build strong, trusted relationships with your customers, collaborate cross-functionally to address their needs, and play a key role in driving retention and long-term success. This position requires the ability to manage multiple customer-impacting initiatives simultaneously and see them through to completion.
*If you are located in Utah, this will be a hybrid role, 3 days/week in office.