Customer Success Manager, Japanese Speaking
The Customer Success Manager, Japanese Speaking, at PitchBook Data is a pivotal role within the Client Relationship Management team, focusing on supporting strategic accounts in Japan. PitchBook Data, a subsidiary of Morningstar, is a leading financial data and software company that provides comprehensive insights into the capital markets. This position is based in Singapore and requires fluency in both Japanese and English to effectively engage with clients in the region.
In this role, the manager will be responsible for achieving quarterly retention and expansion goals by providing exceptional support to clients. Key duties include acting as the primary product expert for a dedicated portfolio, onboarding new clients, conducting training sessions tailored to individual business needs, and proactively ensuring client satisfaction throughout the entire lifecycle. Additionally, the manager will conduct formal business reviews, analyze customer health and usage data to identify trends, and collaborate with Account Managers to strategize on account retention and growth opportunities.
Candidates should possess a bachelor's degree and have at least 2 years of experience in customer success management or account management. Fluency in Japanese and English is essential, along with excellent verbal and written communication skills. The ideal candidate will have a strong aptitude for relationship building, be comfortable engaging with a diverse array of clients to understand their business needs, and have exemplary presentation skills. Proficiency with the Microsoft Office suite, including Outlook, Word, and Excel, is required, and familiarity with tools like Catalyst and Tableau is advantageous.
While specific compensation details are not provided, PitchBook Data offers a comprehensive benefits package that includes health and wellness programs, professional development opportunities, and a collaborative work environment. Employees are encouraged to participate in various company initiatives and projects, fostering a culture of continuous learning and growth.
PitchBook Data is committed to fostering a culture of curiosity and innovation, encouraging employees to embrace change and continuously improve. The company values teamwork and collaboration, promoting strong, trusting relationships among teammates, customers, and partners. With a focus on personal and professional development, PitchBook Data provides extensive learning programs and mentorship opportunities to support employee growth and success.