Customer Success Manager (m/w/d)

SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by 2025 - we invite you to be part of the solution!

Here's how you'll make a difference:

As a Customer Success Manager, you are the primary advocate for our Spanish and Italian customers. Dedicated to ensuring they derive maximum value from the SoSafe product suite. Your mission is to bridge the gap between our technology and the customer's security goals, acting as a trusted advisor rather than a vendor. By focusing on adoption and strategic alignment, you transform the user experience into measurable business impact, fostering deep-rooted loyalty through proven success.
Your responsibilities include:

- Driving Strategic Success: Proactively partnering with customers to define clear success criteria and building tailored engagement plans to achieve their security awareness goals.

- Advisory & Consultation: Advising customers on best practices for cybersecurity awareness, helping them design and execute effective internal safety cultures.

- Value Demonstration: Heading impactful Business Reviews that move beyond metrics to demonstrate the tangible ROI and security improvements SoSafe provides.

- Championing the User: Serving as the "Voice of the Customer" by synthesizing user feedback and sharing actionable insights with the Product Development team to influence our roadmap.

- Outcome Management: Monitoring health scores and adoption trends to proactively support customers who are not yet realizing the full potential of the platform.

- Advocacy & Community: Cultivating strong relationships that turn satisfied users into brand advocates, identifying opportunities for case studies and reference sharing.

- Campaign Management: Guiding cus...