Customer Success Manager - MEA
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).
As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.
About the Role:
The Customer Success team plays a vital role in ensuring long-term customer retention and satisfaction. Within this team, the CSM acts as the frontline advocate and strategic partner, ensuring that customers achieve their goals while also contributing to the company’s growth through renewals and expansion opportunities.
What you'll be doing:
- Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the MEA region by aligning Camunda technology to their business strategy and goals
- Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
- E...