Customer Success Manager (Partners)
Prove is seeking a Customer Success Manager (Partners) to join their Partnerships team. This remote role, preferably based on the East Coast, involves advocating for channel partners, resellers, and strategic alliances, as well as their downstream clients. The position requires a deep understanding of each partner's business, go-to-market strategy, and goals to effectively advise them, identify co-selling opportunities, and foster strong, long-term relationships.
In this role, the Customer Success Manager will conduct regular business reviews and executive-level quarterly business reviews (QBRs) to discuss partnership status, current and future joint integrations, and the value Prove delivers. They will align with partner leadership on commercial goals, joint marketing initiatives, and long-term plans. Additionally, the manager will drive partner health by monitoring Partner Net Promoter Scores (NPS) and overall portfolio health, becoming an expert on each partner's business model and downstream use cases. They will also forecast live revenue flowing through partners, understand their pipelines and seasonality, secure renewals on time, and collaborate with Partner Account Managers on volume commitments, added Average Gross Value (AGV), and cross-sell/up-sell opportunities.
The ideal candidate will have 3–5 years of experience in a customer- or partner-facing role, such as Channel Customer Success, Partner Management, Account Management, or Indirect Sales. Strong project management, relationship-building, communication, and presentation skills are essential, along with a proven track record of managing multi-stakeholder partner relationships. Experience in highly regulated markets like Fintech, Insurance, Retail, or Banking is preferred, with a strong emphasis on digital identity and authentication knowledge. Comfort with data and ecosystem Key Performance Indicators (KPIs), as well as building B2B2C business cases, is also important.
Compensation for this role varies based on geographic location. For Metro 2 areas, including the NYC, Seattle, Los Angeles, and Miami metro areas, the salary ranges from $120,000 to $135,000, plus a sales incentive plan. For Metro 3 areas, encompassing all other cities across the United States (excluding the San Francisco Bay Area), the salary ranges from $110,000 to $130,000, also with a sales incentive plan. Prove follows a market-driven compensation philosophy based on geographic location and respective market rates.
Prove is a company dedicated to modernizing how businesses acquire, engage with, and enable consumers in a mobile-first economy. Their phone-centric identity tokenization and passive cryptographic authentication solutions enhance security and privacy across digital channels, accelerating revenues while reducing operating expenses and fraud losses. With over 1,000 enterprise customers processing 20 billion customer requests annually across various industries, Prove offers a dynamic and innovative work environment. The company values self-starting professionals who thrive in fast-paced settings, process information quickly, and make intelligent decisions. Teamwork is also a core value, with a collaborative culture that emphasizes both work and play.
Joining Prove as a Customer Success Manager (Partners) offers the opportunity to be part of a forward-thinking company at the forefront of digital identity solutions. The role provides a chance to work with a diverse range of partners, contribute to strategic initiatives, and play a key part in the company's growth and success. Prove's commitment to innovation, security, and customer-centric solutions makes it an exciting place to advance one's career in the tech industry.