Customer Success Manager

Why Join Stand: At Stand, you’ll help build a new class of global property protection. We use advanced physics and AI to model catastrophic risk at the asset level, then automate underwriting and mitigation before loss occurs. Insurance is simply the current delivery mechanism. The real product is a scalable risk engine.

We stay when traditional insurers exit. We model what others approximate. And we build systems that change outcomes, not just prices.

Background: The property insurance industry is built to price loss after it happens. It relies on coarse proxies, backward-looking data, and manual processes, then accepts damage as unavoidable.

Stand takes a different approach. We simulate how real-world catastrophes affect individual properties, translate that into actionable decisions, and automate the business around it. The result is a platform that can underwrite what others can’t and operate with far less friction.

Why This Role Matters

Most customer-facing roles are reactive — tickets, queues, requests. This isn’t that.

As our Customer Success Manager, you pick up where the Account Executive hands off and own everything after the policy is bound: renewals, difficult conversations, and the systems that prevent churn before it starts. You’re not executing someone else’s playbook — you’re building it!

Our customers aren’t passive. Many have already lived through a wildfire or watched their community change overnight. They want to understand their risk, take action on it, and know someone is watching out for them. You’re the human layer on top of the science — and what you learn feeds directly into how the product evolves.

This role has ownership of the customer relationship and the systems surrounding that — from policy bind through renewal.

Responsibilities:

Own Retention Through Direct Relationships

- Be the primary point of contact for customers navigating billing, policy changes, and renewal decisions

- Prevent churn through proactive outreac...