Customer Success Operations - Business Analyst (Stage)
DiliTrust, a global SaaS provider specializing in AI-powered solutions for legal departments and corporate governance teams, is seeking a Customer Success Operations - Business Analyst intern. This role is based in La Défense, Paris, France, and offers a hybrid work model. As part of the rapidly growing Customer Success team, the intern will collaborate closely with Customer Success, Sales, and executive leadership to enhance operational efficiency and contribute to strategic decision-making.
The primary responsibilities include analyzing data to improve team operations, ensuring CRM data integrity, and developing performance dashboards. The intern will participate in organizational analyses, assist in redesigning customer health scores, and prepare materials for leadership meetings. Additionally, the role involves maintaining and enhancing HubSpot dashboards to monitor key performance indicators such as retention, growth, and portfolio performance. The intern will also contribute to the quality and reliability of HubSpot data, collaborate with Sales teams to streamline client handoffs, and support the automation of client portfolio tracking.
Ideal candidates are students pursuing degrees in business analytics, project management, strategy, operations, or customer relations. The internship is set to begin in January 2027 and lasts for six months. Applicants should possess strong analytical skills, attention to detail, and the ability to transform data into actionable insights. Proficiency in Excel or Google Sheets is required, along with an interest in CRM systems and performance management tools. Experience with HubSpot or similar CRMs is advantageous. Fluency in French and a good command of English are necessary.
While specific compensation details are not provided, DiliTrust offers a dynamic and entrepreneurial work environment. As a rapidly growing SaaS scale-up with ambitions to become a future leader in LegalTech, the company provides opportunities for professional growth and exposure to innovative technologies. Interns will gain hands-on experience in a fast-paced setting, contributing directly to the company's success and client satisfaction.
DiliTrust is at the forefront of LegalTech innovation, offering a positive and stimulating workplace. The company emphasizes a collaborative culture, encouraging interns to actively participate in shaping the future of customer success operations. This internship provides a unique opportunity to work closely with various teams, gain exposure to strategic decision-making processes, and develop skills essential for a career in customer success and operations within the SaaS industry.