Customer Success & Operations Manager (Public Markets)

Ledgy is seeking a Customer Success & Operations Manager to join their team, focusing on public markets. This role involves managing relationships with existing public company clients and developing processes to scale Ledgy's public markets business. The position reports directly to the Head of Customer Success.

Key responsibilities include overseeing the onboarding process for public companies, managing IPOs, conducting Executive Business Reviews with key stakeholders, and collaborating with the Product Development team to ensure customer needs are met. The role also involves managing relationships with broker and nominee partners and attending industry events to build connections.

Candidates should have over five years of experience in the public share plans industry, strong relationship management skills, and experience managing a book of business with annual revenue exceeding £2 million. Holding a Certified Equity Professional (CEP) qualification is advantageous but not required.

Ledgy offers flexible working hours, 25 days of vacation, and up to 40 days of remote work from outside the home country. Employees receive a generous yearly learning and development budget, a competitive salary with benefits, and equity, including a quarterly performance bonus of up to 20% of salary.

Joining Ledgy means becoming part of a value-based company that emphasizes humility, transparency, ambition, and impact. The company is committed to delivering the best experience for customers and end-users, fostering a diverse and international team operating globally.