Customer Support Associate

The Customer Support Associate at Workstream plays a pivotal role in ensuring clients receive exceptional service and support. As a member of the Customer Success team, this position is integral to maintaining strong client relationships and facilitating the effective use of Workstream's HR and payroll platform. Workstream, founded in 2017 and headquartered in San Francisco, specializes in providing an all-in-one HR, payroll, and hiring solution tailored for hourly and multi-location businesses. The company serves over 30,000 locations and is trusted by 46 of the top 50 quick-service restaurant brands, including Burger King, Jimmy John’s, and Taco Bell. (workstream.us)

In this role, the Customer Support Associate will be responsible for addressing client inquiries, troubleshooting issues, and providing guidance on platform features. Daily tasks include responding to support tickets, conducting product demonstrations, and collaborating with the technical team to resolve complex problems. The associate will also gather client feedback to inform product improvements and assist in onboarding new clients to ensure a smooth transition to Workstream's services.

Ideal candidates should possess strong communication skills, a customer-centric attitude, and a solid understanding of HR and payroll processes. Experience with SaaS platforms and familiarity with the challenges faced by hourly and multi-location businesses are advantageous. The role requires problem-solving abilities, attention to detail, and the capacity to work collaboratively in a fast-paced environment.

While specific compensation details are not provided, Workstream offers a comprehensive benefits package that includes flexible time off, professional development opportunities, and a collaborative work environment. Employees are encouraged to maintain a healthy work-life balance and are supported in their career growth through various learning initiatives. (workstream.us)

Workstream fosters a culture of transparency, trust, and innovation. The company values diversity and is committed to creating an inclusive environment where all team members can thrive. Joining Workstream provides an opportunity to be part of a dynamic team dedicated to transforming the hourly workforce experience through technology. (workstream.us)