Customer Support Engineer
ABOUT E2B
E2B is a fast-growing Series A startup with 8-figure revenue. We've raised over $37M since our founding in 2023. Our customers include companies like Microsoft, Perplexity, Hugging Face, Manus, and Groq. We're building the next hyperscaler for AI agents.
ABOUT THE ROLE
This is our second support hire. Customers using E2B in production, from individual developers to frontier AI labs to enterprise banks, file tickets when something breaks. We need someone who can own the front line and become the technical bridge between customers and the engineering team.
You'll spend most of your time inside the product: reproducing what customers report, reading sandbox logs, running the SDK against live edge cases, and figuring out what's actually wrong before anything reaches an engineer. The customers writing to us are technical, so the answer is rarely "have you tried turning it off and on." It's usually "your egress is being blocked by your VPC routing" or "the sandbox template has a stale base image."
You'll also own our public docs. Every recurring question becomes a documentation gap, and you'll close it.
WHAT YOU'LL DO
- Triage incoming customer issues across our Dashboard, email, Slack Connect, and Discord. Be the first technical responder during US hours.
- Reproduce reported bugs against the E2B SDK and sandbox runtime. Capture the failing input, isolate the variable that breaks, and document repro steps before escalating.
- Read logs and traces. Pull sandbox logs, parse SDK telemetry, and correlate with platform metrics to figure out where in the stack a problem actually lives.
- Write fixes for documentation, examples, and SDK error messages. When a customer hits a confusing failure mode, the doc gets clearer the same week.
- Own the docs site. Keep our documentation accurate as the product evolves. Land changes alongside engineering releases, not weeks after.
- Escalate cleanly. When an issue is genuinely product, hand off to engineering with...