Customer Support Engineer - Solutions Management

Phizenix is seeking a Customer Support Engineer to serve as a technical subject matter expert on enterprise platforms, delivering hands-on support and custom solutions that drive client success. This role combines client support during launches and implementations with custom development capabilities, including API integrations, Claude AI tooling, and web-based solutions. The engineer will manage the full lifecycle of technical issues and custom requests, collaborating closely with product, engineering, and implementation teams. This position is remote and offers a competitive salary range of $50,000 to $60,000 per year.