Customer Support Specialist

Job Title: Support Specialist

Schedule: Monday - Friday, 9 AM – 5 PM EST

Location: Remote. Full-time
Compensation: $1,000/month

ABOUT THE ROLE:

We are looking for a Support Specialist to join our team. This role involves providing excellent customer support via email, chat, and phone. The ideal candidate is professional, detail-oriented, and able to handle multiple tasks while maintaining a high standard of service.

KEY RESPONSIBILITIES:

- Respond to customer inquiries promptly and professionally via email, chat, and phone

- Troubleshoot common issues and provide clear guidance to customers

- Collaborate with the team to ensure smooth operations and a positive customer experience

- Escalate complex issues when necessary while providing accurate documentation

- Maintain records of interactions and track customer feedback

QUALIFICATIONS:

- Previous experience in customer support or service desk roles preferred

- Strong communication skills, both written and verbal

- Ability to manage multiple tasks and prioritize effectively

- Professional, courteous, and detail-oriented

- Comfortable working in a remote environment and collaborating with a distributed team

- Plus: Familiarity with Google Sheets for basic reporting or data tracking

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