Customer Support Specialist

Hi, we’re PEXA
Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.
 
Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

A day in the life
As a Customer Support Specialist at PEXA, you’ll be the friendly, knowledgeable voice our customers rely on, whether they’re conveyancers, lawyers, or financial professionals.
You’ll start your day by checking incoming emails and calls, jumping straight in to resolve issues and keep customers informed every step of the way. You’ll guide users through processes, share practical tips, and often turn questions into quick, helpful training moments. When something needs deeper investigation, you’ll partner with Level 2 and other internal teams, ensuring every issue is followed through and resolved to a high standard.
Your day will move between problem-solving, communication, and collaboration, from helping a customer navigate a workspace to working through more complex enquiries. It’s fast-paced, but genuinely rewarding, especially when you turn a challenging situation into a great experience.
You’ll work in a supportive hybrid setup, and your first eight weeks include hands-on training to build your confidence and capability. You’ll also be part of a rotating roster between 8:30am and 6:30pm, offering flexibility while keeping support running smoothly.
About the role
This role exists to deliver exceptional first-line support to PEXA customers, ensuri...