Customer Support Specialist UKG Experience required

Location: Georgia,remote Pay: $15-$22 per hour
Position Summary:
The Customer Support Specialist provides expert support to clients using UKG Ready, focusing on HR Core, Benefits Administration, system configuration, and maintenance. This role ensures high-quality assistance with HRIS functionality, benefit plan setup, open enrollment, workflows, permissions, and reporting. Operates within a ticket-based environment requiring strong analytical skills, excellent communication, and the ability to translate client needs into accurate system configurations.
Essential Duties and Responsibilities:
• Serve as the primary support resource for UKG Ready HR and Benefits modules.
• Review client tickets, gather requirements, and apply correct system updates or configurations.
• Troubleshoot issues related to:
• HR Core configuration
• Benefits Administration (plan setup, rules, eligibility, deductions)
• Open Enrollment configuration, testing, deployment
• Workflow routing and approval
• Role permissions and security setup
• Standard and custom reporting
• Configure benefit plans including medical, dental, vision, FSA, HSA, 401(k), and other client-specific plans.
• Update and optimize HR settings, workflows, and security roles.
• Provide training to clients or internal teams on HR Core, Benefits, reporting, and workflows as needed.
• Assist with documentation, job aids, and internal knowledge articles.
• Collaborate with cross-functional teams including Payroll and Implementation to resolve complex issues.
• Escalate technical issues appropriately while maintaining ownership of client communications.
• Attend work regularly at the corporate office location. For those near Chandler, AZ or Duluth, GA, this is an in-office role.
Marginal Functions:
• Participate in internal projects, system enhancements, and testing initiatives.
• Support process improvements and departmental efficiency initiatives.
• Assist team members during high volume periods, Open Enrollment, or plat...