Desk Collection & Recovery

The Desk Collection & Recovery role at Amar Bank involves engaging with customers to manage and recover outstanding payments. As part of the Digital Operations & Strategy team within the Collection Retail Circle, this position is crucial in maintaining the bank's financial health and customer relationships. Amar Bank is a digital banking institution licensed and regulated by OJK, offering secure and reliable fintech-based primary banking services such as savings, deposits, lending, and transfers.

Key responsibilities include contacting customers before due dates to remind them of upcoming payments and following up with delinquent customers after due dates to demand payments. The role also involves assisting customers with payment services, explaining the bank's financial services, maintaining good relationships with customers, performing related administrative tasks, and ensuring that delinquent customers receive visits from collectors and warning letters as necessary.

Candidates must possess at least a Diploma Degree. Strong experience in the Desk Collection field, preferably in the banking or financial industry, is advantageous. The role requires the ability to work under pressure, good interpersonal skills, a target-oriented mindset, discipline, and the capability to work well both individually and as part of a team.

Amar Bank offers a dynamic work environment that encourages innovation and professional growth. Employees have the opportunity to contribute to the bank's mission of providing modern financial solutions and to develop their careers within a forward-thinking digital banking institution.