Director, Channel Programs & Enablement
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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
DIRECTOR, CHANNEL PROGRAMS & ENABLEMENT RESPONSIBILITIES
- Responsible for the design, build, and management of partner programs that support Kong's channel business.
- Develop partner program collateral, documentation, and onboarding tools to enhance the overall partner experience and communicate program details to partners
- Develop the partner portal, leveraging Salesforce (SFDC) and a partner relationship management (PRM) system, working with Marketing and Channel Operations
- Manage and administer the partner portal to create an engaging platform for partners to interact with Kong (lead registration, opportunity tracking, commissions, etc.)
- Work with Channel Operations/IT to implement channel strategy, data/reporting, system workflows, and overall operational governance for the program
- Design the Channel Enablement certification and badge model; work closely with Channel Marketing, Channel Services, Customer Success, and Sales Enablement on partner enablement tools/training, and implement them as part of the overall program
- Manage and administer partner agreements and partner contracting, in coordination with Legal
- Communicate channel programs, strategies, events, and updates internally to drive alignment throughout the business
- Work cross-functionally with Marketing, Product, Legal, and Finance to continue to implement and grow partner programs, and ensure alignment across the business
- Work with partners to solicit feedback on existing programs/processes and implement changes (e.g., Partner Advisory Councils, via channel teams)
- Build a team to effectively manage channel programs, enablement, the partner portal, communications...