Director, Client Engagement (Knowledge & Legal Research Services)
The Director, Client Engagement (Knowledge & Legal Research Services) at Harbor is a pivotal role responsible for expanding and managing the firm's Knowledge & Research Services practice. This position involves building and nurturing relationships within the legal market, transforming client needs into actionable engagements, and ensuring successful delivery from inception to completion. The role also includes overseeing market-facing programs such as BLISS and LINKS, and leading the practice's thought leadership initiatives.
Key responsibilities encompass developing a pipeline of new engagements through market relationships and referrals, leading discovery conversations to understand client priorities, and shaping client needs into practical engagement approaches. The Director will collaborate with the Client Engagement team to identify opportunities and extend existing client relationships. Additional duties include developing proposals and Statements of Work, contributing to pricing and commercial models, and maintaining high-quality proposal materials. The role also involves overseeing the growth, performance, and P&L for Interim Research services, ensuring delivery quality, and defining strategies for improving utilization and scalability.
Candidates should possess a Bachelor's degree, with a preference for a Master's in Library and Information Science (MLIS), JD, or other relevant advanced degrees. Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment is required. Proven experience in developing client relationships and shaping new engagements, particularly in advisory or managed services, is essential. The ideal candidate will have experience in developing proposals, Statements of Work, and scoping or pricing inputs, along with a strong understanding of the priorities of law firm library, research, and knowledge functions. Excellent communication, facilitation, and presentation skills are necessary, with the ability to engage credibly with senior stakeholders. Experience with thought leadership, events, or market-facing programs is also preferred.
This is a fully remote position open to candidates in the United States, United Kingdom, or Canada, with an expectation of approximately 20-30% travel. The role offers the opportunity to lead and shape the future of Harbor's Knowledge & Research Services practice, contributing to the firm's growth and success in the legal industry.