Director, Commercial Success

About Us:

Wrapbook is the AI platform for production finance. We’re building a system of action that puts finance teams in control of their whole production, from payroll, to spend, to accounting.

Built for feature films, TV, and commercials, Wrapbook is trusted by teams at Netflix, Paramount, Anonymous Content, and more. With backing from Andreessen Horowitz, Bessemer Venture Partners, and Jeffrey Katzenberg's WndrCo, our team of 350+ is using AI to transform how finance teams work and empower them to do more with less.

The Opportunity - Director, Commercial Success (Remote - Los Angeles, CA)

Our commercial customers are some of the most loyal in the business. We're hiring a Director, Commercial Success to keep it that way and grow the book of business.

We are looking for a Director, Commercial Success to own the Commercial Success function across Mid-Market and SMB. Reporting to the VP of Customer Success, you will set the strategy and own the outcomes that matter most for the commercial segment: customer retention, net gross payroll volume (GPV) growth, and customer satisfaction measured through NPS.

This is a hands-on Director role. You’ll own the function’s strategy, operating model, and plan, and you’ll lead the team directly: your CSMs report to you, and you’ll help a team with deep commercial payroll expertise become best-in-class customer success practitioners. Expect to split your time between setting direction for the function and coaching the team that delivers it. You’ll also own how we use AI across the segment: building a digital, AI-powered success model, and using AI to drive operational efficiency for the entire commercial team. The result is a more proactive team and a better experience for every customer, whatever their size.

This role is remote but must be based in the Los Angeles area. You’ll spend real time with customers in person, at their offices, on set, and at industry events, building relationships with the producers, exec...