Director of Client Operations
The Director of Client Operations at Wellhub is a pivotal role within the Business Transformation team, based in São Paulo. This position is responsible for leading regional operations, ensuring excellence in client support, and optimizing the operational journey. As a key liaison between clients, Customer Success, and Product teams, the Director fosters trust, removes friction, and translates client feedback into actionable strategies that drive business results.
Key responsibilities include leading Brazil operations to maintain high performance in support and operational quality, proactively identifying and resolving complex operational issues, and anticipating risks for strategic clients. The role also involves aligning priorities between internal teams and clients, transforming client interactions into opportunities for improvement, and promoting client insights across the organization to enhance products and processes. Additionally, the Director balances individual client requests with Wellhub's strategic vision and business goals, ensures consistent delivery of operational results, and develops a high-performing support team.
Candidates must possess advanced English proficiency for daily interaction with global stakeholders and have prior experience in operations, customer support, or customer quality, preferably in B2B or technology environments. Strong analytical skills to identify patterns and propose structured solutions are essential, along with proven abilities in stakeholder management and building trust with executives, clients, and cross-functional teams. Leadership experience in team management and operational performance oversight is required, as well as the capacity to thrive in a fast-paced environment with multiple priorities. Excellent communication, organizational, and negotiation skills are also necessary.
Wellhub offers a comprehensive benefits package, including a free Gold+ membership with access to onsite gyms, digital fitness programs, and online wellness resources. Employees can add up to three family members to their plan. The company provides a complete emotional wellbeing program with personalized therapy sessions, health, dental, and life insurance, flexible work options, and paid time off. Additional benefits include paid parental leave, career growth opportunities through development platforms and interactive sessions, and a supportive culture that values wellbeing, collaboration, and diverse perspectives.
Joining Wellhub means becoming part of a team dedicated to revolutionizing workplace wellness. The company fosters a culture where work is fulfilling, inspiring, and balanced, encouraging employees to bring their passion and creativity to create real impact. With a mission to make every company a wellness company, Wellhub provides opportunities for personal and professional growth in a collaborative and inclusive environment.