Director of Operations

WHAT WE'RE LOOKING FOR:

Our portfolio company is hiring a Director of Operations to run the business day to day so the founders can focus on strategic execution. You will lead the corporate team and own the operating systems behind our studios, including people operations, recruiting, the call center, inventory and warehouse operations, payroll, facilities, vendors, compliance coordination, and the weekly operating cadence.

This is a hands-on leadership role. You will make decisions, solve operating problems directly, and build the people and processes that prevent those problems from returning. You should be comfortable moving between a location issue, a hiring decision, a payroll exception, a vendor choice, and a leadership conversation on the same day.

WHAT YOU’LL DO:

- Lead day-to-day operations across the studio network, corporate team, call center, scheduling, inventory, and warehouse.

- Own recruiting, performance management, talent reviews, and workforce planning, with the People Lead reporting to you.

- Build and run scorecards, operating reviews, and a weekly accountability cadence for studio partners, regional leaders, and corporate functions.

- Run payroll and back-office administration accurately and on time, including corrections and exception handling.

- Make facilities, vendor, and location-spend decisions within agreed authority limits, then communicate decisions and business impact clearly.

- Coordinate the operational response to labor, compliance, and legal matters by gathering facts, engaging qualified counsel when needed, and bringing the founders a recommendation with clear options.

- Identify recurring operating problems, address the immediate issue, and install a process, owner, and measure that prevents repeat failure.

- Resolve routine operating decisions are resolved at your level, and provide founders with clear updates rather than unresolved problems.

WHAT YOU BRING:

- Experience leading operations across mult...