Director of Trading & Platform Operations
The Director of Trading & Platform Operations at Topstep is responsible for overseeing the daily execution of high-stakes, real-time activities across the Trade Desk and Platform Support Desk. This role ensures that operations are efficient, compliant, and scalable, providing front-line supervisory oversight over live market risk and the proprietary platform customer experience. By driving process improvements and strengthening cross-departmental communication, the director ensures consistent, high-quality service under NFA and CFTC standards.
Key responsibilities include managing real-time execution for the Trade Desk and Platform Support Desk, ensuring timely, accurate, and compliant service delivery. The director drives operational efficiency across critical retail client workflows, including payment processing, user funding/withdrawals, and KYC/onboarding documentation approvals. They manage high-volume client escalation queues and enforce standard operating procedures for dynamic customer communications. Additionally, the director acts as the primary operational owner for the proprietary trading platform’s customer support experience and technical queues, partnering directly with Engineering, Product, and Technology teams to triage, escalate, and resolve platform issues affecting users.
The ideal candidate will have a Series 3 license, with a Series 30 license preferred or a willingness to obtain it. They should possess a minimum of 7 years of trading operations, brokerage, or platform support experience within an NFA/CFTC-regulated environment. Proven leadership in running live Trade Desks, Platform Support, or high-volume FinTech Operations teams is essential. Experience partnering with a Futures Commission Merchant (FCM) to support trading operations, regulatory requirements, and day-to-day brokerage processes is also required.
Compensation for this role includes a base salary ranging from $150,000 to $200,000 annually, with eligibility for a performance-based bonus. Topstep offers a comprehensive benefits package, including 10 company-paid holidays, generous family leave, and paid time off accrued monthly. Full-time employees are eligible for competitive 401(k) matching, health, dental, and vision insurance. Additional perks include a food and groceries budget and contributions towards health and wellness.
Topstep fosters an engaging working environment that ranges from fully remote to hybrid. The company culture emphasizes collaboration, with cameras on during meetings and a robust Slack environment for communication. Vacations are encouraged, with a bonus for taking 5 consecutive days off. Employee referrals are also bonused. Topstep is committed to fostering an inclusive environment where all employees and applicants are valued.