Director, Operational Excellence
As the Director of Operational Excellence at WPP Media, you will play a pivotal role in enhancing the efficiency and innovation of our Global Client Solutions (GCS) Operations unit. This position is central to defining and implementing best-in-class operational practices across our global client portfolio, directly contributing to superior client satisfaction and business performance.
Your primary responsibilities will include leading the ongoing definition of operational excellence within WPP Media's global client operations, proactively identifying and championing key initiatives for improvement, and aligning these initiatives with broader strategic goals. You will collaborate closely with senior operations leaders and client-embedded teams to embed operational excellence into the organization's DNA.
The ideal candidate will have extensive experience working within client-facing teams, with a significant portion of that experience focused on operations within the media, marketing, or agency sectors. Strong analytical skills, a proactive approach to problem-solving, and the ability to foster collaborative relationships are essential for success in this role.
WPP Media offers a competitive benefits package, including medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
At WPP Media, we are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We encourage the free exchange of ideas and celebrate diverse views, believing in the power of creativity, technology, and talent to create brighter futures for our people, clients, and communities.