Director, Sustaining Engineering
The Director of Sustaining Engineering at Graphcore leads a multidisciplinary team dedicated to supporting deployed systems and data center infrastructure, emphasizing reliability, serviceability, availability, and continuous improvement. This role is based in Milpitas, California, and requires a hybrid work arrangement with a minimum of three days on-site.
In this position, the director will set the direction and priorities for the Sustaining Engineering function, manage a team spanning failure analysis, systems engineering, firmware and software support, data engineering, and quality-related disciplines. Responsibilities include overseeing advanced technical support for complex deployed-system issues, establishing and improving processes for failure reporting and corrective actions, and collaborating with various teams to resolve hardware, firmware, software, and system-level reliability issues.
Candidates should have experience leading sustaining engineering, reliability engineering, failure analysis, hardware systems engineering, or related technical functions. A strong understanding of deployed-system reliability, root cause analysis, corrective action, serviceability, and lifecycle improvement for complex hardware-based systems is essential. The role also requires experience in building and leading multidisciplinary engineering teams, with the ability to operate at both strategic and detailed technical levels.
Graphcore offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), disability and life insurance, a 401(k) retirement plan, commuter benefits, wellness services, and an Employee Assistance Programme (EAP). The company is committed to building an inclusive work environment that makes Graphcore a great home for everyone.
As a globally recognized leader in Artificial Intelligence computing systems, Graphcore designs advanced semiconductors and data center hardware that provide the specialized processing power needed to drive AI innovation. The company is part of the SoftBank Group and is opening a new AI Engineering Campus in Austin, playing a central role in building the future of AI computing.