Disputes & Chargebacks Specialist
About the Company
Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
About the Role
We’re hiring a Disputes & Chargebacks Specialist to own the end-to-end dispute lifecycle and help protect Rain, our partners, and cardholders from financial and reputational risk. This role sits at the intersection of payments, compliance, and customer experience and is ideal for someone who thrives in detail-driven environments and enjoys solving complex problems with precision.
What You’ll Do
- Own the full disputes and chargebacks lifecycle, from intake and investigation through submission and resolution.
- Manage and file disputes with card networks (Visa, Mastercard, and others), ensuring accuracy, completeness, and adherence to strict deadlines.
- Investigate claims by reviewing transaction data, customer communications, merchant policies, and network rules.
- Use internal tools and SQL-based queries to validate transaction details, timelines, and supporting evidence.
- Prepare clear, evidence-backed responses that...