EAP Affiliate Counsellor Network Operations Manager

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

The Counselling Network Manager is responsible for operationalising the strategic vision of the Clinical Operations Manager to enable global account growth within the Canadian market. This role translates high-level strategies into actionable plans, overseeing the continuous growth and quality assurance, end-to-end recruitment, onboarding, and performance management of a high-quality provider network. 
By ensuring compliance and effective resource allocation, this role is pivotal in scaling service delivery and guaranteeing the capacity required for global clients in Canada. Your work is crucial to providing high-quality mental healthcare.
 
We are committed to supporting employees, management, staff, independent contractors, and their families every day with a wide range of services, ranging from coaching and counselling to therapy and primary advice on legal and financial matters, among other things.
Our carefully curated network of expert coaches, counsellors, and psychologists offers short-term, solution-focused support programs, available by phone, online, and in person.
 
This is a fully remote role, based in Ontario, Canada. You will be required to work 5 days per week, Monday to Friday.