Enterprise Account Manager
As an Enterprise Account Manager at Motive, you will play a pivotal role in driving growth and maintaining strong relationships within our Enterprise sales segment, focusing on U.S.-based customers with fleets ranging from 150 to 999 vehicles. This position combines strategic sales practices with proactive account management to ensure clients receive exceptional service while identifying opportunities for revenue expansion through upsells, cross-sells, renewals, and product adoption. Motive empowers physical operations with tools that enhance safety, productivity, and profitability, serving nearly 100,000 customers across various industries.
In this role, you will serve as the primary point of contact for assigned accounts, proactively identifying client needs, resolving issues, and managing overall account health to drive retention and revenue growth. Responsibilities include developing and implementing strategic account plans aligned with client goals, leading discovery calls, product demonstrations, and trials to understand business challenges, and aligning Motive’s solutions accordingly. Additionally, you will monitor account health, address potential issues swiftly, maintain detailed account records, collaborate closely with Sales Engineering to address technical inquiries, and conduct regular business reviews to assess product adoption and present tailored solutions that drive value.
The ideal candidate will possess a bachelor's degree and have over four years of SaaS sales experience in a customer expansion or account management role, preferably within a SaaS or technical sales environment. Demonstrated success in achieving sales goals, such as President’s Club or Rep of the Year, is essential. Strong consultative sales methodology and negotiation skills, technical aptitude to effectively demonstrate a moderately complex product, and excellent communication and presentation skills are required. A self-starter who thrives in a fast-paced, dynamic environment, takes initiative to solve complex problems, and has strong organizational skills to manage multiple accounts and competing priorities effectively is highly desirable. A growth-oriented mindset with a passion for continuous learning and a drive to understand customer business models is also important.
Motive offers a comprehensive benefits package, including health, pharmacy, optical, and dental care benefits, paid time off, sick time off, short-term and long-term disability coverage, life insurance, and 401(k) contributions, subject to eligibility requirements. The company fosters a diverse and inclusive workplace, welcoming individuals from different backgrounds, experiences, abilities, and perspectives. This remote position requires occasional travel (approximately 20%) to client sites for relationship building and support, providing opportunities for professional growth and development within a dynamic and supportive environment.