Wellfit is the dental industry’s leading healthcare fintech platform. We remove financial barriers between patients, providers, employers, and payors—expanding access to care while improving financial transparency and operational efficiency.

Position Summary
The Enterprise Account Manager – Mid Market is responsible for leading operational excellence, driving revenue growth, and ensuring consistent support across mid-market enterprise practices.
This role serves as the primary operational and relationship management partner for mid-market offices, providing high-quality support across onboarding, training, revenue enablement, data integrity, reporting, and overall client lifecycle operations.

The role also contributes directly to revenue expansion through structured outreach, identification of upsell and cross-sell opportunities, and consistent client engagement designed to improve practice performance.
This position works cross-functionally with Sales, Legal, Compliance, Revenue Operations, Client Success, Billing, Marketing, and Operations teams.

Key Responsibilities:
Mid-Market Operational Ownership
• Serve as the primary operational contact and escalation point for mid-market enterprise practices.
• Oversee daily operational requests and ensure timely and accurate resolution across systems, billing, marketing, and reporting workflows.
• Maintain consistency, accuracy, and quality across all mid-market operational processes.
• Treat your assigned book of accounts as your own book of business, taking personal accountability for the health, retention, and revenue performance of each client.

Onboarding and Program Support
• Lead end-to-end onboarding for mid-market offices, including system setup, training, and platform access.
• Deliver onboarding documentation, training materials, and office-specific guidance.
• Ensure onboarding aligns with enterprise operational standards.
• Manage warm handoffs from the sales team, ensuring a seamless transition from...

Enterprise Account Manager, Mid Market