Financial Customer Support Analyst

Job Title: Financial Customer Support Analyst

Company Overview:

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology,We strive to attract top talent who share our vision and values. As we continue to grow, we are seeking a proactive and results-driven Senior Manager of Customer Finance to join our dynamic team.

Job Description:

We are seeking a high-performing Financial Customer Support Analyst to join our team. This role is the backbone of our customer experience, bridging the gap between technical support and financial operations. You will be responsible for managing the end-to-end customer journey in Help Scout, overseeing Accounts Receivable workflows, and ensuring our billing processes maintain the highest standards of accuracy. The ideal candidate is a proactive problem-solver who thrives on efficiency, clear communication, and the constant drive to improve the way we serve our clients.

Key Responsibilities:

1. Customer Experience Ownership: Manage Help Scout and Accounts Receivable processes from start to finish. You’ll develop saved replies, custom workflows, and automations to slash response times and boost efficiency.

2. Financial Integrity: Execute invoicing processes with extreme precision, maintaining a 97% or higher billing accuracy rate.

3. Strategic Communication: Act as a diplomat for the brand, handling tense interpersonal situations with tact. You will explain complex financial or technical topics to customers and keep the team updated on known product issues.

4. Cross-Departmental Collaboration: Partner with Sales and Success teams to handle customer education and support. You’ll be the "first responder" who flags issues with cross-departmental consequences to leadership.

5. Continuous Improvement: Proactively identify patterns in...