Forward Deployed Engineer Manager
About SewerAI Corporation
SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth.
About the Role
We're looking for a Tech Lead Manager (TLM) to lead our Forward Deployed Engineering team. This is a player-coach role. The team is two full-time FDEs and a contractor today, and we're hiring more. You'll keep shipping yourself: writing integrations, debugging migrations, and leading the customer conversations that decide whether a deployment succeeds. You'll also build the team and the systems that let it scale.
Today, deployments run on a few people who carry the context in their heads. Your job is to change that. You'll take ownership of technical delivery quality, customer outcomes and team capacity. You'll also turn recurring custom work into reusable tools, patterns and product feedback.
What You Do
Customer ownership
- Own the customer relationship from kickoff through go-live and handoff to Customer Success. Customers should always know where things stand, what's next and what's at risk.
- Lead technical discovery with utility IT, GIS and operations teams, and with field crews. Learn how they actually work before proposing how SewerAI fits in.
- Explain complex technical tradeoffs in plain language to non-technical stakeholders, from field supervisors to public works directors.
- Manage expectations directly. Reset timelines, push back on scope that won't work and offer alternatives without damaging the relationship.
- Take ownership of escalations on at-risk accounts: get on the call, own the problem and follow through until it's fixed.
- Run kickoffs, workshops and go-live sessions....