Forward Deployed Engineer

Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging. Our agents handle routine interactions at scale so teams can focus on high-value work.

- Over 20M hours of operations automated

- 60% more calls answered vs. non-AI operators

- 150M interactions handled, 99.99% uptime

Backed by Accel, Atlantic Labs, and Singular. Trusted by 1,000+ customers. Recognized as one of the most promising companies in Germany.

ABOUT THE ROLE

As a Forward Deployed Engineer (FDE) at Synthflow, you’ll be the bridge between our technology and our customers’ real-world success. You’ll work hand-in-hand with enterprise clients after the sale to implement, customize, and optimize Synthflow’s AI phone agent solutions for their unique environments.

You’ll combine strong technical acumen with customer empathy — translating business challenges into scalable solutions and ensuring smooth deployment, adoption, and measurable impact. This is a hands-on, high-ownership role where you’ll be both a builder and a strategic partner, helping customers realize the full value of Synthflow’s platform.

YOUR RESPONSIBILITIES

- Lead end-to-end implementation of Synthflow’s AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live.

- Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives.

- Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools.

- Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes.

- Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow’s engineering and product teams.

- Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless ex...