Forward Deployed Implementation Engineer (Dubai)
COMPANY OVERVIEW
TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We combine cutting-edge AI with human expertise to deliver security operations that are better, faster, and more cost-effective than traditional approaches.
We're a fast-growing startup backed by industry experts and top-tier investors led by Crosspoint Capital. Our team is mission-driven, customer-obsessed, and building something that matters — a new standard for how security operations should work.
Culture is one of the most important things at TENEX.AI — explore our culture deck at culture.tenex.ai to witness how we embody our values every day.
ABOUT THE ROLE
As a Forward Deployed Implementation Engineer at TENEX, you are the engine that gets customers live. You will execute end-to-end platform deployments, onboard log sources, load TENEX's library of security content, and train customers so they get value from day one. This is a hands-on, customer-facing technical role for engineers who love seeing things work.
JOB RESPONSIBILITIES
- Execute end-to-end platform deployments across Google SecOps and/or Microsoft Sentinel for new customers
- Onboard log sources, configure data connectors, and validate ingestion pipelines
- Load and deploy existing TENEX content into customer environments — including parsers, dashboards, detections, and playbooks developed by the Security Solution Engineers — SIEM/SOAR
- Work from standardized playbooks to deliver MDR coverage within target SLOs
- Troubleshoot connectivity, ingestion, and configuration issues during deployment
- Enable customers through hands-on training — teaching them to navigate, understand, and get value from their deployed platform
- Document deployment configurations and handoff notes for the ongoing support team
- Manage multiple concurrent customer deployments depending on complexity and platform
- Escalate technical...