Founding Account Manager

ABOUT PYLON

Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.

We’re backed by a16z, BCV, General Catalyst, and Y Combinator.

More than 1500 companies including Linear, Cognition (makers of Devin), Modal Labs, and run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List

Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.

ROLE OVERVIEW

As an Account Manager at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery.

WHAT YOU’LL DO

- Identify and drive expansion opportunities within an assigned book of customers

- Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes

- Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy

- Build and execute account plans that increase customer lifetime value and strategic engagement

- Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)

- Maintain accurate forecasting, pipeline, and customer analytics

WHAT SUCCESS LOOKS LIKE

- Meeting or exceeding quarterly expansion + renewal revenue targets

- Strong alignment with CSMs measured by adoption signals and customer satisfaction

- Clear, executable account growth plans with measurable pipeline and closed revenue...