Founding Customer Success Manager
ABOUT US
Reducto helps AI teams ingest real world enterprise data with state of the art accuracy.
The vast majority of enterprise data — from financial statements to health records — is locked in unstructured file formats like PDFs and spreadsheets. We train vision models to read those documents the way a human would, and make it possible to build products, train models, and automate processes at scale.
We’ve grown incredibly quickly, from zero to mid 7 figure ARR in 1 year, and now work with hundreds of companies ranging from leading AI teams (Harvey, Vanta, Scale), through to enterprise (FAANG, top 3 trading firm).
Reducto has raised over $100M from world-class investors including a16z, Benchmark, and First Round Capital.
THE OPPORTUNITY
As our founding Customer Success hire, you'll build our customer success function from the ground up while managing a portfolio of high-value customers to drive logo retention and NRR. You'll work directly with technical teams using Reducto to solve complex document processing challenges, ensuring they get maximum value from our platform. This is a unique opportunity to shape how we deliver customer success at a rapidly growing AI infrastructure company.
WE WOULD LOVE TO MEET YOU IF THE FOLLOWING RESONATES:
- You're Strategic and Technical: You can dive deep with technical teams to understand their document processing challenges while maintaining a strategic view of their business objectives. You're comfortable discussing both technical implementation details and big-picture business outcomes.
- You're Process-Oriented: You know how to build scalable success processes and can establish the foundations for a world-class CS organization.
- You're Data-Driven: You're skilled at tracking and analyzing customer health metrics, usage data, and business outcomes. You use data to drive your decisions and to demonstrate clear ROI to customers.
- You're an Exceptional Communicator: You can effectively engage with both te...