Fulfillment Lead
The Fulfillment Lead at ABC Legal Services is an entry-level management position responsible for guiding a small team within the Physical Fulfillment department. This role is based at the company's headquarters in Seattle, Washington, and focuses on overseeing daily operations to ensure the efficient processing of legal documents. ABC Legal Services is a national leader in service of process, with a team of over 1,000 employees across multiple offices, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, and Washington D.C.
Key responsibilities of the Fulfillment Lead include providing daily operational oversight, resolving day-to-day issues, and escalating matters as appropriate. The role involves guiding, training, and mentoring team members to support individual and team success. Additionally, the Fulfillment Lead monitors team workflows, assists in improving processes to increase efficiency and productivity, manages employee scheduling and timecards, and serves as a point of contact for team questions and operational support.
The ideal candidate for this position typically has 1–3 years of experience in a lead, supervisory, or senior team member role. Strong interpersonal and communication skills are essential, along with the ability to manage day-to-day operations and prioritize tasks effectively. Experience providing coaching, feedback, and training to team members is also important. Candidates should be detail-oriented with strong problem-solving skills and comfortable working in a fast-paced, team-oriented environment.
ABC Legal Services offers a comprehensive benefits package, including health, dental, and vision insurance, a 401(k) plan with company matching, paid time off, seven paid company holidays, four floating holidays per year, life and AD&D insurance, long-term disability, flexible spending accounts for healthcare and dependent care, an employee assistance program, and pet insurance. The starting salary range for this position is $54,000 to $58,000 per year.
Joining ABC Legal Services provides an opportunity to be part of a company that values innovation and efficiency in the legal services industry. With a focus on advancing technology and business processes, ABC Legal Services offers growth opportunities and a dynamic work environment for its employees.