GCS Executive Customer Care Specialist 1
The GCS Executive Customer Care Specialist 1 at StubHub is a pivotal role within the company's customer service team, focusing on managing high-level executive and social media inquiries. StubHub, a leading global ticket marketplace, is dedicated to redefining the live event experience by providing a safe and convenient platform for fans and sellers alike. This position is based in Atlanta, Georgia, and requires a commitment to delivering exceptional customer service with urgency and professionalism.
In this role, the specialist will handle escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions. Responsibilities include addressing complex issues such as Attorney General inquiries, concierge escalations, and consumer complaint platform escalations with precision. The specialist will also serve as a frontline ambassador on social media channels, swiftly addressing customer inquiries, comments, and concerns while maintaining a positive and professional presence that aligns with the company's brand values.
Candidates should have at least 2 years of customer service experience and a solid understanding of the social media landscape, including platforms like Facebook, Twitter, Instagram, Snapchat, and TikTok. Preferred qualifications include 1+ years of experience handling executive customer escalations and prior experience supporting social media platforms. The role requires advanced analytical skills, strategic communication abilities, attention to detail, and the capacity to adapt to changing priorities in a dynamic environment.
The compensation for this position is $22 per hour, with a shift schedule of Tuesday–Saturday, 2:00 PM–10:30 PM. StubHub offers a comprehensive benefits package, including paid time off, 401(k), and premium health, vision, and dental insurance options. The company fosters an accelerated growth environment, providing opportunities for skill and knowledge enhancement, and values team-building events that promote camaraderie and collaboration.
Joining StubHub means becoming part of a mission-driven company committed to delivering the best and most trusted customer experience in the world. The role offers opportunities for professional growth and development within a dynamic and supportive team environment.