Genesys Cloud CX Administrator
The Genesys Cloud CX Administrator at Lone Wolf Technologies is a pivotal role within the company's Customer Operations team. Lone Wolf Technologies, established in 1989, is a leading provider of real estate technology solutions, offering comprehensive software platforms that streamline operations for agents, brokers, and associations across North America.
In this role, the administrator will be responsible for configuring and managing the Genesys Cloud CX platform, ensuring seamless integration with existing systems, and optimizing its performance to enhance customer interactions. This includes tasks such as setting up users, queues, skills, telephony, wrap-up codes, and routing rules. Additionally, the administrator will design and maintain complex customer interaction flows across various channels, including voice, chat, email, and WhatsApp. Troubleshooting technical issues and analyzing interactions to improve platform reliability are also key aspects of the position.
Candidates should possess a strong background in cloud-based contact center solutions, particularly with Genesys Cloud CX. Proficiency in configuring and administering the platform, as well as developing omnichannel interaction flows, is essential. Experience with troubleshooting, platform optimization, and workforce management analytics will be advantageous. Familiarity with API development and integrations, including consuming Genesys Cloud APIs and developing REST API integrations using JSON, is also required.
While specific compensation details are not provided, Lone Wolf Technologies offers a competitive salary and benefits package. Employees enjoy a collaborative work environment with opportunities for professional growth and development. The company is committed to innovation and values contributions that drive the future of real estate technology.
Joining Lone Wolf Technologies means becoming part of a dynamic team dedicated to simplifying real estate transactions through innovative technology solutions. The company fosters a culture of collaboration, continuous learning, and customer-centricity, providing employees with the tools and support needed to succeed in their roles.