Global Account Management, Strategy and Operations Manager
Wolt is seeking a Global Account Management, Strategy and Operations Manager to join our global merchant team. This team is dedicated to ensuring top-tier restaurant and store selections for consumers while developing products and services that help merchants grow their businesses profitably. The role involves optimizing global account management processes and enabling local teams to enhance merchant businesses and reduce churn.
Key responsibilities include developing and implementing global programs and processes to drive merchant sales growth, improve profitability, and reduce churn across over 30 markets. The role also involves identifying and scaling best practices from various markets, leading cross-functional projects with product, analytics, marketing, legal, and finance teams, utilizing data insights to inform business decisions, and training local account management teams by developing a centralized resource hub.
The ideal candidate will have over three years of experience in management consulting, focusing on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG sectors. Additionally, one to two years of experience in account management or sales within a tech/platform ecosystem or global retailer is required. Strong strategic thinking and analytical execution skills, proficiency in MS Office (Excel & PowerPoint), and experience with CRM tools like Salesforce or project management platforms such as are advantageous. Excellent communication and stakeholder management skills, along with a strong ownership mindset and the ability to work independently while managing multiple projects, are essential.
Wolt offers a dynamic and international work environment with a strong company culture that values collaboration, innovation, and continuous learning. Employees have opportunities for professional development and growth within the company, contributing to the delivery of (almost) everything in over 500 cities across 30 countries.