Global Account Manager

The Global Account Manager, US is responsible for driving activities that enhance client operations, technology performance, productivity, and client satisfaction. To be successful in this role, you should be committed to providing excellent customer experience and be able to ensure operational efficiency.
Essential Duties and Responsibilities Serve as the primary point of contact for clients and partners, ensuring a consistent and highquality customer experience. Manage client accounts by building and maintaining strong relationships with clients, internal partners, brokers, and peers through proactive communication and tailored service recommendations aligned to business needs. Coordinate system user setup and deliver training on client-facing platforms, including webbased payroll, reporting tools, LMS, and service applications. Proactively identify at-risk clients and lead retention efforts by collaborating with internal teams and consultants to drive successful outcomes. Partner with Global Client Operations and cross-functional teams to enhance the employee experience and contribute to process improvements and operational efficiencies. Lead and facilitate client meetings to review account performance, address escalations, and resolve complex or high-impact issues. Support accurate and timely client payroll processing, ensuring compliance and efficiency. Monitor, track, and report on operational performance metrics to ensure service excellence. Analyze data and reporting to identify trends, uncover opportunities, and recommend process improvements. Identify gaps in client processes and recommend solutions, including adoption of new products and services tailored to client needs. Manage and escalate client issues through appropriate channels, including case submission and tracking within ClientSpace. Deliver benefit reconciliation results and coordinate resolution of outstanding balances. Manage client benefit-related inquiries throughout the client lifecycle,...