Global Operations Excellence & Business Operations Lead
The Global Operations Excellence & Business Operations Lead at Block (Square) is a pivotal role within the company's Global Onboarding Operations team. This position focuses on developing and managing the operating system for global seller onboarding, ensuring scalability and efficiency. The role reports directly to the Head of Global Onboarding Operations and collaborates closely with various operational leaders to drive organizational success.
Key responsibilities include establishing and overseeing the operating cadence for global onboarding, encompassing weekly, monthly, and quarterly business reviews. The role involves creating consistent reporting mechanisms, decision forums, and escalation processes across different regions and operating models. Additionally, the position is responsible for developing and managing the global onboarding Key Performance Indicator (KPI) framework, which includes metrics such as activation rates, time-to-value, Net Promoter Score (NPS), cost-to-serve, Service Level Agreement (SLA) adherence, utilization, and quality.
The ideal candidate should possess over eight years of relevant experience with a Master's degree, or over twelve years with a Bachelor's degree, in operations, business operations, strategy and operations, workforce planning, analytics, or operational excellence. Proficiency in building operating cadences, dashboards, planning processes, KPI frameworks, and performance management routines is essential. Strong analytical skills and comfort working with operational data are crucial for success in this role.
While specific compensation details are not provided, Block (Square) offers a comprehensive benefits package that includes health insurance, retirement plans, and other employee perks. The company is known for its inclusive and innovative culture, providing opportunities for professional growth and development. Employees are encouraged to contribute to the company's mission of empowering sellers worldwide through integrated, omnichannel solutions.
Joining Block (Square) means becoming part of a dynamic team dedicated to transforming the commerce landscape. The company values diversity, fosters a collaborative environment, and is committed to continuous improvement and operational excellence. This role offers the opportunity to make a significant impact on the company's global operations and contribute to its ongoing success.