Global Operations Team Lead
The Global Operations Team Lead at Workstream will oversee a team of Video Data Contributors and Quality Reviewers, ensuring efficient daily operations and high-quality data collection. This role is integral to Workstream's mission of providing comprehensive HR, payroll, and hiring solutions tailored for the hourly workforce. The company, founded in 2017, serves over 30,000 locations and is backed by leading investors such as Founders Fund, BOND, and Coatue. (workstream.us)
In this position, the Team Lead will be responsible for mentoring team members, monitoring daily performance metrics, and conducting regular audits to ensure data accuracy and compliance. They will also troubleshoot technical issues related to hardware setups and data uploads, and collaborate with the Operations Manager to refine guidelines and training materials. Additionally, the role involves supporting the onboarding process for new team members and coordinating hardware requirements.
Candidates should have at least three years of experience in a leadership role within BPO, AI Data Annotation, Marketplace Operations, or Tech Operations. A strong technical aptitude is essential, with hands-on experience using multi-camera hardware, smartphones, or recording wearables. The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to manage a distributed team effectively.
Workstream offers a competitive compensation package, including comprehensive medical, dental, and vision plans. Employees also have access to a generous number of fully-paid counseling sessions with licensed therapists each year. The company provides flexible time-off policies and fosters a supportive work environment that values transparency, trust, and technological innovation. (workstream.us)
Joining Workstream means becoming part of a diverse team committed to empowering the hourly workforce. The company emphasizes a culture of continuous learning, customer success, and resourcefulness. Employees are encouraged to provide direct feedback and collaborate as one unified team to achieve shared goals. (workstream.us)