Hardware Support Engineer

ABOUT THE ROLE

Dexmate is building AI-powered humanoid robots for industrial and research applications. As a Hardware Support Engineer, you will be a core part of a small, fast-moving hardware team — responsible for hands-on debugging, failure analysis, and maintenance of our robot platform, spanning internal development all the way through to customer support.

This role sits at the intersection of hardware and software. You'll be expected to work across both: running root cause failure analysis on a failed actuator or PCBA in the morning, then tracing a communication or network fault on a deployed system in the afternoon. You'll also play a key role in building out our failure analysis processes and capabilities as we scale.

You don't need to be a specialist in every area, but you do need a methodical approach to problems, a willingness to learn, and the ability to communicate your findings clearly to both engineering teams and customers.

DAY-TO-DAY ACTIVITIES

- Troubleshoot and identify root causes of hardware and system failures on our robot platform, including power distribution, embedded compute, communication buses, actuators, and sensor subsystems

- Perform end-to-end failure analysis at component (e.g., PCBAs, actuators, connectors), module (e.g., hands, battery packs), and system (robot) levels

- Use bench equipment — oscilloscopes, multimeters, logic analyzers, power supplies, and inspection tools — to characterize signals, isolate failures, and validate fixes

- Read schematics and block diagrams to understand circuit behavior and help identify where things are going wrong

- Collaborate cross-functionally with Mechanical, Electrical, Software/Firmware, and Manufacturing teams to identify and implement corrective actions

- Support bring-up and testing of new hardware revisions: verify power sequencing, communication interfaces, and peripheral behavior

- Debug issues across the robot system, including compute modules, motor controllers,...