Head of Business Systems
The Head of Business Systems at Actionstep is a strategic leadership role responsible for driving the effectiveness and alignment of core business platforms within the organization. Reporting to the Chief Financial Officer, this position leads a team dedicated to optimizing and integrating systems such as CRM, ERP, and financial software to support business growth and efficiency. Actionstep, an established legal practice management software provider, is experiencing continued expansion and aims to deliver seamless operational support to both internal teams and external clients.
Day-to-day, the Head of Business Systems will evaluate current business processes, identify opportunities for improvement, and oversee system implementations and upgrades. This includes cross-functional collaboration with Finance, Operations, Sales, and Product teams to ensure that business systems are robust, scalable, and aligned with organizational objectives. Responsibilities also include managing vendor relationships, ensuring data integrity, and providing expert guidance on systems best practices.
The ideal candidate will possess a strong analytical mindset, significant experience with business systems architecture, and a proven track record of managing mission-critical software platforms in a fast-paced SaaS or technology environment. Key skills required include project management, team leadership, change management, and a thorough understanding of ERP and CRM systems. A background in managing cross-disciplinary teams and delivering complex systems projects on time and within budget is essential.
Actionstep offers a competitive compensation package, including salary, performance incentives, and comprehensive benefits. Employees benefit from flexible work arrangements, professional development programs, and a supportive, innovative work culture centered around collaboration and continuous improvement.
As a growing technology company, Actionstep is committed to fostering a dynamic and inclusive environment. Team members have opportunities to make a significant impact, shape operational best practices, and contribute to the digital transformation efforts supporting the legal industry.