Head of Content
WHAT DO WE DO?
PADDLE OFFERS SAAS COMPANIES A COMPLETELY DIFFERENT APPROACH TO THEIR PAYMENT INFRASTRUCTURE. INSTEAD OF ASSEMBLING AND MAINTAINING A COMPLEX STACK OF PAYMENTS-RELATED APPS AND SERVICES, WE’RE A MERCHANT OF RECORD FOR OUR CUSTOMERS. THAT MEANS WE TAKE AWAY 100% OF THE PAIN OF PAYMENT FRAGMENTATION. IT’S FASTER, SAFER, CHEAPER, AND, ABOVE ALL, WAY BETTER.
WE’RE BACKED BY INVESTORS INCLUDING KKR, FTV CAPITAL, KINDRED, NOTION, AND 83NORTH AND SERVE OVER 3000 SOFTWARE SELLERS IN 245 TERRITORIES GLOBALLY.
THE ROLE
WE’RE LOOKING FOR A HEAD OF CONTENT TO LEAD PADDLE’S EDITORIAL DIRECTION AND NARRATIVE CONSISTENCY ACROSS THE BUSINESS.
THIS ROLE COMBINES EDITORIAL LEADERSHIP, NARRATIVE OWNERSHIP, AND OPERATIONAL DISCIPLINE. YOU WILL DEFINE HOW WE TELL OUR STORY ACROSS LONG-FORM THOUGHT LEADERSHIP, FLAGSHIP REPORTS, CAMPAIGN CONTENT, EXECUTIVE MESSAGING, AND CUSTOMER STORYTELLING — ENSURING EVERY ASSET LADDERS UP TO OUR BRAND, CATEGORY POSITIONING, AND COMMERCIAL PRIORITIES.
YOU WILL LEAD AND MENTOR A TEAM OF WRITERS, SET STANDARDS FOR QUALITY AND TONE, AND BUILD THE SYSTEMS THAT MAKE GREAT CONTENT SCALABLE AND MEASURABLE. YOU’LL PARTNER CLOSELY WITH CREATIVE, COMMUNICATIONS, PRODUCT MARKETING, AND DEMAND TO ENSURE MESSAGE COHERENCE ACROSS CHANNELS AND MOMENTS THAT MATTER.
WHAT YOU’LL DO
- Define and lead Paddle’s multi-format content strategy and roadmap, aligned to brand, category, and business objectives.
- Own narrative clarity and consistency across long-form, campaign, executive, and customer content.
- Lead and mentor a team of writers, elevating quality, tone, structure, and craft across all output.
- Edit, review, and approve flagship assets and campaign content for clarity, accuracy, and impact.
- Partner with Creative, Comms, PMM, and Demand to align narratives and ensure message pull-through across channels.
- Support executive thought leadership and key company-wide messaging moments.
- Build scalable systems, t...