Helpdesk Automation Engineer
The Helpdesk Automation Engineer at SeatGeek is a pivotal role within the company's IT department, focusing on enhancing and automating internal support systems to improve efficiency and user experience. SeatGeek, headquartered in New York City, is a leading mobile-focused ticketing platform that enables fans to buy and sell tickets for live events, including sports, concerts, and theater performances. The company is known for its innovative approach to ticketing and its commitment to providing seamless experiences for both event organizers and attendees.
In this role, the engineer will be responsible for developing and implementing automation solutions to streamline helpdesk operations, reducing manual intervention and response times. This includes designing and maintaining automated workflows, integrating support tools, and ensuring that the helpdesk system scales effectively with the company's growth. Collaboration with cross-functional teams, such as product and engineering, will be essential to align automation initiatives with broader organizational goals.
Candidates should possess a strong background in software development, with proficiency in scripting languages and experience in automating IT support processes. A solid understanding of helpdesk platforms and IT service management frameworks is also important. Excellent problem-solving skills, attention to detail, and the ability to work collaboratively in a fast-paced environment are essential for success in this position.
While specific compensation details are not provided, SeatGeek offers a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan, and paid vacation. Additional perks such as unlimited sick days, meditation benefits, and paid parental leave are also available. The office is fully stocked with snacks and drinks, and catered team lunches are provided weekly.
SeatGeek fosters a people-first culture, emphasizing transparency, integrity, and fun. The company hosts regular happy hours, board games, ski trips, and an annual 'Workation' to cultivate social connections among employees. Employee Resource Groups (ERGs) such as Queer Geeks, Women @ SeatGeek, People of Color, and Neurodiversity support diversity and inclusion within the organization. SeatGeek has been recognized as one of Inc. Magazine's Best Workplaces, reflecting its commitment to creating an inclusive and engaging work environment.