Home Loans Member Advocate
The Home Loans Member Advocate III at SoFi plays a pivotal role in the mortgage environment, focusing on retention, loan restructuring, and customer service. This position involves engaging with existing SoFi members to provide solutions that retain their business and ensure satisfaction throughout the loan process. SoFi is a next-generation financial services company and national bank committed to helping members achieve financial independence through innovative, mobile-first technology.
Key responsibilities include identifying sales opportunities during customer interactions to retain business, developing and optimizing retention strategies in collaboration with management, and working closely with secondary markets to maintain company profitability while retaining borrowers. The role also involves addressing loan guideline issues, collaborating with borrowers and operations teams to restructure loans in compliance with agency guidelines, and managing escalated files to improve lock-to-fund conversion rates.
Candidates must possess a Bachelor's Degree and have at least two years of proven sales experience in the mortgage industry as a licensed loan officer. NMLS licensing is required, along with knowledge of Fannie Mae, Freddie Mac, VA, and FHA guidelines. The ability to manage a pipeline of 15-25 diverse loans, excellent communication skills, and the capacity to work under pressure with minimal supervision are essential. Multiple existing state licenses are preferred but not mandatory, as the employer offers additional licensing opportunities.
SoFi offers a competitive compensation package, with a base pay range of $22.20 to $41.63 per hour, determined based on individual factors such as experience, skills, and location. The role is also eligible for bonuses and comprehensive benefits, including health, vision, dental, life insurance, disability benefits, flexible time off, fitness, fertility, and family planning options. SoFi contributes $200 per month toward employees' student loans and provides free financial classes. Additionally, the company offers frequent training, mentorship opportunities, and covers tuition costs for approved programs up to $5,250 per year.
Joining SoFi means becoming part of a team that is redefining personal finance through innovation and a member-first approach. The company fosters a culture of collaboration, continuous learning, and professional growth, providing employees with the tools and support needed to succeed. With a mission to help members achieve financial independence, SoFi offers a dynamic work environment where employees can make a meaningful impact on people's lives.